FAQ Rashu
Orders
How to order?
Go to the Catalog section or select your preferred product category from the menu at the top of the page.
Click on the image of the desired item to view its detailed description.
Choose the size, color and indicate the desired quantity.
Press "Add to Cart".
To view your basket, click on the icon at the top right.
To finalize your purchase, simply validate your order.
Why have I not received an order confirmation by Email?
If you placed an order on Rashu but did not receive an order confirmation email, you may have provided an incorrect email address.
Please contact us using the contact form and we will update your order information so that you can receive your order confirmation.
How do I know if my order has been validated?
An email containing an order confirmation will be sent to the email address provided when ordering. If you have not received your order confirmation, please check your spam folder.
Please note that it may take up to 24 hours before you receive order confirmation. If you have checked your spam and waited 24 hours, but still have not received your order confirmation, we invite you to contact us via our contact form.
What happens if I provide bad information?
If you have provided incorrect information (such as shipping address, email address or telephone number, etc.), please contact our customer service as soon as possible so that we can change this information before sending you your order.
Unfortunately, if this information affects the delivery of your package and your order has already been shipped before you contact our Customer Service, as a customer you are responsible for any additional charges that may arise.
Can I modify my order after placing it?
We know you need your products quickly.
Unfortunately, we will not be able to make any changes to your order as it will have already been processed (usually within seconds).
How can I cancel my order?
Contact us as soon as possible via our contact form .
However, we cannot guarantee that we will be able to take the necessary measures before sending the package, as our preparation and shipping service is very fast.
Delivery and Returns
What should I do if my package is damaged or destroyed?
If your package and products were damaged upon arrival, please contact us as soon as possible providing photos of the package, as well as the damaged items.
You can do this via our contact form or send us an email to contact@rashu.fr in order to be treated as a priority.
As soon as we receive photos of your damaged package and products, we will process your request.
What should I do if I received incorrect items?
Please start by carefully checking your order confirmation to verify what you have ordered.
If you have not received the ordered items, please contact us.
What are the delivery times ?
We deliver all over the world. Our delivery times are as follows:
- In United Stated: 6 to 9 business days from the day following validation of your order.
- In France: 7 to 10 business days from the day following validation of your order.
- In the European Union: From 4 to 12 business days from the day following validation of your order.
- In the Rest of the World: From 10 to 21 business days from the day following validation of your order.
If you have not received your order within the stated delivery time, please first check whether you have provided us with the correct information.
If you have provided incorrect information, please contact our Customer Service within 30 business days of your order and we will assist you.
How much are the delivery costs?
We also offer free delivery on orders over €75 to the USA, France, Europe and French overseas departments.
For orders of €75 or less, please consult the delivery rates page.
How can I track the arrival of my order?
As soon as your order has been picked up by the shipping company, we will activate your tracking number, after which you will receive another email containing the tracking link.
If you do not receive your tracking link, please contact us via our contact form.
Can I return my products?
Obviously !
The most important thing is your satisfaction.
You have 30 days to return your products to us.
This period starts from the date of receipt of the ordered product or the arrival of the order at the collection point (cooling off period).
How do I return my products?
The package must be packaged in exactly the same way as when you received it.
To return an order within 30 days, please contact us via our contact form or directly to our email address contact@rashu.fr.
Return costs are your responsibility. The returns process can take up to 14 days from the moment you deliver your package to the collection point.
Once the return is received and processed, we will issue the refund and send you an email confirmation.
Please keep your return receipt as proof until you receive the confirmation email.
Is there a charge for returning products?
The return costs are actually your responsibility.
What happens if I don't collect my package?
We are of course on a case by case basis.
But for orders returned to us because the customer did not collect the package, we do not refund the order
Are there customs fees or taxes?
Destinations outside the EU may incur customs fees.
Find out about your country's laws regarding import charges, which are not up to us but are specific to each nation.
Rashu is not responsible for these additional charges.
If you refuse to pay these customs fees, no refund will be made.
All costs related to local regulations are entirely the responsibility of the customer.
These charges must be paid by the customer either to the delivery company or to the local authorities upon receipt of the order
Products
Can I pay by credit card?
Of course, you can pay for your purchase by VISA, Mastercard and American Express.
Are payments secure?
We use the best SSL technologies to guarantee you a secure payment.
We do not compromise on digital security.
Can I pay with Paypal
The payment option via Paypal is available on our website.
Working together
Please send an email to contact@rashu.fr and we will forward your email to the relevant department.
